Thursday, May 23, 2013

Life Lessons in Fighting the Culture of Bullshit - Jon Lovett


This item has been excerpted from the prepared Commencement Address to the graduates of Pitzer College in Claremont, Calif., on May 18, 2013.
I recently turned thirty, which I know seems like a generation away to those of you graduating this morning. But it's more than just the worst. Thirty is a year where you're left straddling two worlds. One foot stands in the world of the young, among the bright eager minds and supple bodies of students like you. And the other foot stands in the world of the grey and decrepit; the ancient shapes of your professors and parents; their dulling senses; their craggily, wizened faces.

And by the way, congratulations parents! This is your day too.
But what it means is that I am in a position to talk about life after college -- as someone who just lived through it. For example, do you remember how your elementary school felt enormous? But then when you returned years later, you were amazed by how small it actually was? In time, your chosen professions will feel exactly the same way. That is not to say that you won't have almost unlimited opportunities. But it is to say that if you sleep with someone who works in your industry, just be aware that you're going to bump into that person at meetings and conferences and birthday parties for the rest of your life. I literally had to leave politics.

Yeah, we're going to talk about it. Your love is a delicate flower.
So, I'm going to skip the platitudes, OK? I want this to be a practical commencement address. And I'm going to do my best to tell the truth -- even when it's uncomfortable to say, even when I probably shouldn't say it. Because you're already swimming in half-truths, in people telling you what they think you want to hear. And in this next phase of your life, I promise you, you will encounter more.
I should preface this by saying that the problem I am going to describe involves a bad word -- not the worst word, but a bad word -- though I've made sure that I only have to say it now and then one more time at the end. So if you want to distract any little kids for a second, please do so. One of the greatest threats we face is, simply put, bullshit. We are drowning it. We are drowning in partisan rhetoric that is just true enough not to be a lie; in industry-sponsored research; in social media's imitation of human connection; in legalese and corporate double-speak. It infects every facet of public life, corrupting our discourse, wrecking our trust in major institutions, lowering our standards for the truth, making it harder to achieve anything.

And it wends its way into our private lives as well, changing even how we interact with one another: the way casual acquaintances will say "I love you"; the way we describe whatever thing as "the best thing ever"; the way we are blurring the lines between friends and strangers. And we know that. There have been books written about the proliferation of malarkey, empty talk, baloney, claptrap, hot air, balderdash, bunk. One book was aptly named "Your Call is Important to Us."

But this is not only a challenge to our society; it's a challenge we all face as individuals. Life tests our willingness, in ways large and small, to tell the truth. And I believe that so much of your future and our collective future depends on your doing so. So I'm going to give you three honest, practical lessons about cutting the BS.

Number one: Don't cover for your inexperience. You are smart, talented, educated, conscientious, untainted by the mistakes and conventional wisdom of the past. But you are also very annoying. Because there is a lot that you don't know that you don't know. Your parents are nodding. You've been annoying them for years. Why do you think they paid for college? So that you might finally, at long last, annoy someone else. And now your professors are nodding.

F. Scott Fitzgerald once said, "Yeah, this should definitely be in 3D."
No, what he said was, "[T]he test of a first-rate intelligence is the ability to hold two opposed ideas in the mind at the same time, and still retain the ability to function." That's what you have to do: you have to be confident in your potential, and aware of your inexperience. And that's really tough. There are moments when you'll have a different point of view because you're a fresh set of eyes; because you don't care how it's been done before; because you're sharp and creative; because there is another way, a better way. But there will also be moments when you have a different point of view because you're wrong, because you're 23 and you should shut up and listen to somebody who's been around the block.

The old people are nodding again.
It's hard to tell the difference. Me, I love getting this one wrong. I got it wrong a ton when I started out as a speechwriter to Hillary Clinton. I got it wrong again when I became a presidential speechwriter. I worked on one speech about the financial system that caused the Dow to drop like 200 points. So that speech could have been better, probably.
Just this past year, I faced this same dilemma, co-creating a show on NBC. It's called 1600 Penn, and while you may have heard of it, based on the ratings, you almost certainly didn't see it. Though, it did recently make some headlines... when it was cancelled. I had never so much as a written a line of dialogue before I wrote this show. But I'm working with directors and writers and executives with years and years of experience in the biz. We call it the biz.
I'll always cringe remembering those little embarrassing moments when I said something dumb on a conference call, when my inexperience poked through, when I should have been more solicitous of the judgment of those around me. They're a reminder that it's not mutually exclusive to be confident and humble; to be skeptical and eager to learn.
But there is another side to this coin, which brings me to lesson number two: Sometimes you're going to be inexperienced, naïve, untested and totally right. And then, in those moments, you have to make a choice: is this a time to speak up, or hang back? I worked for then-Senator Clinton during her campaign for president -- and I believed in her, still do. But I vividly remember feeling like things weren't right in that campaign; a lot of the young staffers felt that way -- it wasn't a secret that there were problems in how the campaign was run. The campaign pollster for example, rolled out so many slogans it was impossible to keep track. Here's a sample:

Let the Conversation Begin
Ready for Change, Ready to Lead
Working for Change, Working for You
Strength + Experience = Change. Which leads to the lesser known corollary: ( Strength + Experience ) / Change = 1.

And then, my favorite: Big Challenges, Real Solutions: Time to Pick a President.Which he had printed on the side of a bus but it was basically too small to read.
So, I'm putting these slogans into speeches and I look over at an Obama campaign rally on cable news and they have one slogan. It's just the word "CHANGE" in big letters. That seemed better. But I was timid; and a lot of us just assumed, or wanted to assume, that more experienced people must know what they're doing. But that wasn't true. So the campaign ended, my candidate lost, and I ended up as a presidential speechwriter anyway, which was cool. But the lesson I drew from that campaign, other than the fact that it's always a mistake to run against Barack Obama, is the subway rule: "If you see something, say something." And I've tried to honor that ever since; to call BS when I see it -- and to not be afraid to get in people's faces, and throw a punch or two, to make a point. Metaphorically. Look at me. I wouldn't do well in an altercation.

Now, lessons one and two can be in tension. And I can't tell you how to strike the balance every time. Though it helps to be very charming. And from my point of view, I'd rather be wrong and cringe than right and regret not speaking up. But the good news is, as long as you aren't stubbornly wrong so frequently that they kick you out of the building, or so meek that everyone forgets you're in the building you'll learn and grow and get better at striking that balance, until your inexperience becomes experience. So it's a dilemma that solves itself. How awesome is that?

Finally, number three: Know that being honest -- both about what you do know, and what you don't -- can and will pay off.
Up until recently, I would have said that the only proper response to our culture of BS is cynicism; that it would just get worse and worse. But I don't believe that any more, and I think this matters for what comes next for you. I think we may have reached a critical turning point.

I'm going to say that word one last time. I believe we may have reached "peak bullshit." And that increasingly, those who push back against the noise and nonsense; those who refuse to accept the untruths of politics and commerce and entertainment and government will be rewarded. That we are at the beginning of something important.
We see it across our culture, with not only popularity but hunger for the intellectual honesty of Jon Stewart or the raw sincerity of performers like Louis CK and Lena Dunham. You can even add the rise of dark, brooding, "authentic" super heroes in our blockbuster movies. We see it in locally-sourced, organic food on campuses like this, at places like the Shakedown, a rejection of the processed as inauthentic. We see it in politics.

I believe Barack Obama represents this movement, that the rise of his candidacy was in part a consequence of the desire for greater authenticity in our public life. But you don't have to be a Democrat to believe me. You see it across the political spectrum, from Elizabeth Warren in Massachusetts to Chris Christie in New Jersey to Rand Paul in Kentucky.

And what's awesome is that you -- the graduates of schools like Pitzer -- will be the ones who are best prepared and most likely to lead this movement. What's striking about the culture of this school is an unabashedly sincere desire to do good in this world; to be responsible for one another and to carry yourselves with integrity. And it's exciting that, maybe -- just maybe -- those traits won't just mean you do good; that this earnestness, this authenticity, will help you succeed in a society that is demanding those qualities with both hands.
All you have to do is avoid BSing yourself -- in whatever you choose to do. To avoid the path of the sad gay judge filled with regret. To go forward with confidence and an eagerness to learn. And to be honest with yourselves, and others -- to reject a culture of insincerity by virtue of the example you set in your own lives. And I say this only as someone hoping to do the same, along with you for the ride.

Pitzer Class of 2013, you don't need any more encouragement from me. Congratulations. And I can't wait to see what you do next.

Thursday, January 3, 2013

How to Score a Promotion in 2013: 5 Insider Tips for Building Your Executive Presence


by Linda Descano
One of the professional hats I wear is that of President & CEO of Women & Co., Citi’s online hub for financial news, blogs and original content for women. On Women & Co., we cover just about every aspect of money: earning it, spending it, investing it, donating it, and even how to talk about it. We also partner with LinkedIn on Connect: Professional Women’s Network.
Throughout 2012, whether I was “speaking” with women online or in person at an event, the topic that consistently dominated the conversation was that of executive presence – and, in particular, what were the “right” signals to demonstrate executive readiness. And, when I read that Connect members believe 2013 will mark the ascent of women in the workplace, both in the positions they hold and the number who hold them, the laser-like focus on executive presence made perfect sense.
So, what’s the secret to signal executive readiness? Here’s what I distilled from interviews with five experts in the field:
    • Raleigh Mayer: Polished personal style including physical poise, compelling communication, and social grace
    • Cary Broussard: Good listener; thoughtful decision maker; highly self-aware and emotionally intelligent
    • Leslie Grossman: Demonstrated expertise in the subject matter and confident clarity in presenting ideas; calm demeanor with no fear of speaking up in any setting; ability to listen to conflicting views dispassionately and then commenting respectfully
    • Diane Baranello: Confident, self-assured, credible and capable
    • Whitney Johnson: Regal posture and well groomed; owns her space, has an inner calmness; willing to listen but not one to give up her power; wears clothing that draws attention to her as a person, not an object; speaks confidently and doesn’t apologize
Another key take-away from the conversations: executive presence, like physical fitness, takes ongoing commitment, reflection and work to maintain. Every few months or so, I actually go through a list of 11 questions to help me assess how effectively I’m managing my brand.
What says “executive presence” to you and how do you stay fit?

Thursday, December 13, 2012

If You Don't Design Your Career, Someone Else Will

By Greg McKeowen

A client once responded to one of my questions by saying, "Oh Greg, I am too busy living to think about life!” His off-the-cuff comment named a trap all of us fall into sometimes. In just one example, it is easy to become so consumed in our careers we fail to really think about our careers.
To avoid this trap, I suggest carving out a couple of hours over the holiday break to follow these simple steps for reflecting on your career.
Step 1: Review 2012. Review the year, month by month. Make a list of where you spent your time: include your major projects, responsibilities and accomplishments. No need to overcomplicate this.
Step 2: Ask, “What is the news?” Look over your list and reflect on what is really going on. Think like a journalist and ask yourself: Why does this matter? What are the trends here? What happens if these trends continue?
Step 3: Ask "What would I do in my career if I could do anything?"Just brainstorm with no voice of criticism to hold you back. Just write out all the ideas that come to mind.
Step 4: Go back and spend a bit more time on Step 3. Too often we begin our career planning with our second best option in mind. We have a sense of what we would most love to do but we immediately push it aside. Why? Typically because “it is not realistic” which is code for, “I can’t make money doing this.” In this economy—in any economy—I understand why making money is critical. However, sometimes we pass by legitimate career paths because we set them aside too quickly. 
Step 5: Write down six objectives for 2013. Make a list of the top six items you would like to accomplish in your career in 2013 and place them in priority order.
Step 6: Cross off the bottom five. Once you're back to the whirlwind of work you'll benefit from having a single “true north” career objective for the year.
Step 7: Make an action plan for January. Make a list of some quick wins you'd like to have in place by January 31 2013.
Step 8: Decide what you will say no to. Make a list of the "good" things that will keep you from achieving your one "great" career objective. Think about how to delete, defer or delegate these other tasks. Emerson said, "The crime which bankrupts men and nations is that of turning aside from one's main purpose to serve a job here and there."
Many years ago I followed this process and, without exaggeration, it changed the course of my life. The insight I gained led me to quit law school, leave England and move to America and start down the path as a teacher and author. You're reading this because of that choice. It remains the single most important decision of my life.
Two hours spent wisely over the next couple of weeks could easily improve the quality of your life over the 8760 hours of 2013--and perhaps far beyond. After all, if we don't design our careers, someone else will.
I welcome your thoughts @GregoryMcKeown .

Wednesday, November 7, 2012

Is this the right job for you? 10 questions to ask during the interview process.

Once you've received the call from an employer inviting you in for an interview, the real preparation begins. Prior to an interview, candidates should research the company so they can not only answer questions, but have questions ready to ask the hiring manager as well.

The interview is where the job candidate and employer get to know each other. Think of it like dating. While a job interview is in a professional setting and the outcomes are different, the intentions are the same. You've exchanged information because you think there might be a connection, and now you're ready for your "first date." As much as you want to make a good first impression, the employer needs to make a good impression, too. Just like a first date, you don't want one person to dominate the conversation and ask all the questions. It should be a balanced dialogue, and you should ask questions that get to the heart of the matter: Who is this employer, and why should I work for this company?


The Right Questions To Ask

Alan Guinn, managing director and CEO of The Guinn Consultancy Group, works with employers every day. He recommends that recruiters listen for these 10 questions from job applicants to see if they've done their homework and truly want the position:
  1. I've been told that I work very well as a team member. What are some of the ways your company encourages teamwork?

  2. We all know how important job satisfaction is to everyone. I want to be happy in any role. Is the company committed to promotion from within, whenever possible?

  3. I love your published mission and values. How are these reflected in day-to-day life at the company? Can you share some examples with me?

  4. If your son, daughter or a friend was looking for a job, would you recommend working for this company? Why?

  5. What do you think distinguishes this company from its competitors, both from a public and employee perspective?

  6. How often do you speak with your C-level officers? When you do, what do they normally ask you? Do they ask for your opinion?

  7. How does the company demonstrate a sense of pride in its employees? Can you help me understand what it looks for in return?

  8. Are there paid, ongoing learning opportunities offered at my level of job responsibility? What obligations do I have if I elect to take advantage of them?

  9. What does the company expect in the way of personal and professional growth for a person hired into this position?

  10. Does the company value a difference in work and personal time, or does it blur the responsibilities between the two?


Think About Your Goals First

Don't feel obligated to walk into the interview with a set number of questions, but these give you an idea of the right questions to ask. Also think of the questions in terms of your career and personal goals. If you're moving into a role with more responsibility, how will that affect what questions you ask? If you're starting a family soon, what do you want to know about the company's commitment to work/life balance?

Thoughtful planning and preparation for an interview will not only help you feel more confident but will also leave a great impression on the person interviewing you.

Friday, September 21, 2012

#1 Reason You Get Interviews, But Not Offers


Interviews Not Offers











Why is it that sometimes the candidates who are clearly more qualified and have more relevant experience often don’t get the job? Or, what goes wrong when you make it to the top two and then lose the offer to the other candidate? It is within this place that we often hear candidates talking about age, race, gender, or any other type of discrimination.
As much as we all like to spend most of our energy concentrating on how we will prove we have the most relevant work experience and qualifications, it’s a rare day when hiring managers will choose one candidate over another simply based upon one candidate being more qualified to do the job than the other. In fact, less qualified candidates often get the job offer, leaving the more qualified ones feeling relatively perplexed and distressed.
I am not going to say that no discrimination takes place because it does – as illegal as it is. But that’s not what is going on in most of these cases.
To explain this more clearly, please follow along with this scenario.
Let’s say that you are married and are planning a trip of a lifetime – just you and your spouse. If there is a place in the world you really want to go but you fear you may never get the chance, that’s exactly where you are going. You plan the trip a year in advance and you are staying there for three weeks. Imagine yourself talking about this trip with your friends and family.
As you share the details, picture the excitement that you will have in the tone of your voice (or that will pour out in exclamation marks as you write) and the passion that would exude out of every energy channel in your body. You likely end these conversations with, “I can’t wait!!!”
Now imagine that three months before you leave on your trip, your spouse tells you that he or she wants to separate. This is very unexpected and devastating. However, you realize there is a chance you two could work it out, so you aren’t canceling the trip – yet. Although if you can’t work things out, the trip is off.
You decide that outside of 2-3 very close friends, you are going to keep this under your hat and not talk about any of it. You want to work on things and don’t need the world to know.
In the upcoming days and weeks, many people are asking you about your trip. Of course you doubt that it is still on, but you aren’t saying anything so you just play along in hopes that everything works out.
Just last week, you were talking about and saying things like “Oh yeah! And we are staying three nights in this awesome hotel then going here and staying at this cool place, then we are going to be here where there is a pool off our balcony!! I can’t wait!!”
What does it sound like now?
Probably something like “Ahh… Yea… It’s going to be a lot of fun. It’s coming up soon… really looking forward to it…”
Even though you didn’t tell that person that you may not even be going,  he or she may now become suspicious that something is up just based on you expressing yourself with much less emotion.
And that should help you understand why a person who may be less qualified than you gets a job that you don’t get. It’s all in the presentation. Oftentimes you say all the right things but if your presentation is flat, it will fall on its face. If you don’t really want the job or you aren’t excited about it, it shows even if you say “I want to work here more than any other company.”

Can the Hiring Managers ‘Feel’ Your Words?

Enthusiasm, presence, and passion – these qualities excite hiring mangers and they will always tip the scale in someone else’s favor if you don’t show up with them in your interview.  When you are expressing  those qualities, people can’t help but love you and be engrossed in everything you say.
Most people know these qualities are important and say they have them, but if you don’t really feel excited and are putting on a show, it won’t come off as authentic  - especially when compared to someone else who authentically does have them.
This is especially important to remember when you consider that many hiring managers conduct back to back (or close together) interviews. I cannot express in words how often candidates get tossed out of the candidate pool simply by deficiencies in their overall presentation that only become apparent when running multiple interviews back to back or close together.
There have been many times I have thought a candidate interviewed well and was a good fit for a job – but only up until the next interview where that candidate’s presence blew me away making the previous candidate appear flat.
The truth is, if you don’t come off with a positive attitude exuding with those three qualities, hiring managers don’t even tend to think you have a neutral attitude. They tend to err on the side of caution and assume you might actually have a negative and bad attitude. Never underestimate the power of a positive attitude. Hiring managers will almost always say they would rather train hard skills than try to train an attitude.
People can feel other people’s true passion and excitement and you simply can’t compare to someone who walks in with a ton of passion and excitement if you do not – even if you have more skills and qualifications than that person has.
Be conscious of how you think as you prepare for your job interview (and make sure you really do want to work for the company!) Before your interview, take about 10 minutes to sit quietly and don’t think at all with your head about what you will say or not say.
To help chase your thoughts away, take six slow deep breaths and only concentrate on your breath going in and out. Then, imagine yourself working at this company and experiencing all the good things you think you will experience there. Let yourself truly feel the excitement you would have if you got the job. Visualize it, feel it, and get immersed in it.
Now that you have done this, when you go to your interview and are waiting to be taken in, take some deep breaths and mentally put yourself back in those thoughts and in that place. Focus on staying there and when you get in your interview just start speaking from your heart. There is no excitement, enthusiasm, nor passion that can come out of your head – it all comes from your heart. If hiring managers can feel that energy coming from you (not just hear words) it will give you a huge edge in winning the job offer.


SEPTEMBER 13, 2012 · BY  

Thursday, September 13, 2012

Your Resume Is Great! So, Now What?

Posted on  by Jessica Holbrook Hernandez
Job searching needs to be a diversified effort. You can’t put all your eggs in one basket. Yet many people believe the only way to job search these days is to go online, post their resume to a job board, and spend time searching through the job boards looking for openings.
Yes, this is a piece of the job search puzzle, folks. But it’s not the whole pie. You can’t rely on job boards alone to find a job. That makes your job search a numbers game, and you would have to spend 40 hours a week on every job board you could find applying for every position you are even remotely qualified for—literally applying for hundreds of jobs a week to get a few call-backs and maybe one or two interviews.
Don’t fall into the trap of believing a job board is the only place to find employment. Below are some great ways to diversify your search and open some doors.

Social Networking

Facebook: I read a surprising statistic the other day: These days, more people are finding employment on Facebook than they are on LinkedIn. I was shocked. I had to investigate that a little further. But I suppose it isn’t all that far-fetched, considering all the companies that are on Facebook—not to mention the 950 million people there.
My recommendation here: Use Facebook to scout out companies you would like to work for to see if there are any openings listed on its page—and then apply if there are. If there aren’t, do some poking around; you may find a contact name you could send your resume and cover letter to.
Twitter: Twitter, people! Go get your tweet on—or at least get on there and search for openings. Did you know that there are more searches performed on Twitter every day than on the largest search engine? Don’t know who to follow? Follow @GreatResume and check out our followers. I have a lot of recruiters on Twitter who follow me—and that I follow—who post jobs every single day.
LinkedIn: Professional networking is a must! Get on LinkedIn, join groups related to your industry (great place to find jobs and get your foot in the door), and start making connections with people. Don’t just copy and paste your resume—put some time and effort into developing a search engine-optimized profile that will get you noticed.
Recruiters, hiring managers, and companies conduct searches for people on LinkedIn every day to find someone who would be a great match for their organization. Our clients always place high in search results. Need more info on LinkedIn? Check this info out.
Also, one more tip: Make sure your profile is 100% complete. It helps you to place well in search results.

In-Person Networking

Buy some networking cards. Include a link to your LinkedIn profile on your business card, professional blog, online resume, etc. It’s a great way to direct people to find out more about your professional experience and expertise. Don’t hesitate to give one to everyone you meet. Also, find local meetings for professional associations related to your industry/profession. Attend these when and where possible, and start working on your elevator speech.

Good Old-Fashioned Snail Mail

Believe it or not, mail still works. Target companies you want to work for, research the hiring manager’s name, and mail him or her a copy of your resume and cover letter. You would be surprised how you’ll find out about positions you didn’t even know were open and how you’ll get a better response rate than just working the job boards.

Think Outside the Box

Really get out there and think outside the box. Create a job search website that includes your resume and professional background. Consider other means of searching for employment that you’ve never thought of before. In today’s job market (and amidst the dismal unemployment rate) it’s important to BE REMEMBERED. So do something memorable (but professional, people).
And for goodness’ sake, if you’re going to sit on the job boards all day, spend some of that time finding some really awesome NICHE job boards that are right up your alley—or in this case, industry—and post your resume there. It usually costs employers less to post openings on Niche boards, and they know they’ll be getting candidates within only that specified field.

About the Author: A nationally recognized resume expert, Jessica Hernandez is President/CEO of Great Resumes Fast and a former human resources manager and recruiter. With more than ten years’ experience directing hiring practices for Fortune 500 companies, she has developed innovative and proven resume development, and personal branding strategies to generate powerful results for clients. As a global resume authority and trusted media source, Jessica has been featured and quoted on CNN.com, Monster.com, Job Talk America radio, SmartBrief, International Business Times, and more. Jessica has her Bachelor of Science degree in Communications/Public Relations from the University of North Florida. Contact Jessica onTwitter!

Wednesday, September 12, 2012

Best Interview Technique You Never Use


The more questions you ask, the more you learn about a job candidate, right? Wrong. Here's a better strategy.


 
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Eventually, almost every interview turns into a question-and-answer session. You ask a question. The candidate answers as you check a mental tick-box (good answer? bad answer?).
You quickly go to the next question and the next question and the next question, because you only have so much time and there's a lot of ground to cover because you want to evaluate the candidate thoroughly. The more questions you ask, the more you will learn about the candidate.
Or not.
Sometimes, instead of asking questions, the best interviewing technique is to listen slowly.
In Change-Friendly Leadership, management coach Rodger Dean Duncan describes how he learned about listening slowly from PBS NewsHour anchor Jim Lehrer:
Duncan: He urged me to ask a good question, listen attentively to the answer,and then count silently to five before asking another question. At first that suggestion seemed silly. I argued that five seconds would seem like an eternity to wait after someone responds to a question. Then it occurred to me: Of course it would seem like an eternity, because our natural tendency is to fill a void with sound, usually that of our own voice.
Lehrer: If you resist the temptation to respond too quickly to the answer, you'll discover something almost magical. The other person will either expand on what he's already said or he'll go in a different direction. Either way, he's expanding his response, and you get a clear view into his head and heart.
Duncan: Giving other people sufficient psychological breathing room seemed to work wonders. When I bridled my natural impatience to get on with it, they seemed more willing to disclose, explore, and even be a bit vulnerable. When I treated the interview more as a conversation with a purpose than as a sterile interrogation, the tone of the exchange softened. It was now just two people talking...
Listening slowly can turn a Q&A session into more of a conversation. Try listening slowly in your next interviews. (Not after every question, of course: Pausing for five seconds after a strictly factual answer will leave you both feeling really awkward.)
Just pick a few questions that give candidates room for self-analysis or introspection, and after the initial answer, pause. They'll fill the space: with an additional example, a more detailed explanation, a completely different perspective on the question.
Once you give candidates a silent hole to fill, they'll fill it, often in unexpected and surprising ways. A shy candidate may fill the silence by sharing positive information she wouldn't have otherwise shared. A candidate who came prepared with "perfect" answers to typical interview questions may fill the silence with not-so-positive information he never intended to disclose.
And all candidates will open up and speak more freely when they realize you're not just asking questions--you're listening.